Privacy Policy

Introduction

Welcome to NexusCloud. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our game hosting services. At NexusCloud, your privacy and data security are our top priorities, and we are committed to maintaining the highest standards of protection for all your information.

Information We Collect

To deliver a seamless game hosting experience, we collect a range of data that helps us optimize and personalize our services. This includes:

• Account Details: Your email address, username, and password.
• Payment Data: Credit card information, processed securely through trusted third-party providers.
• Server Metrics: IP addresses, usage statistics, and performance data.
• Communication Logs: Support tickets, chat transcripts, and other correspondence.
• Technical Information: Browser type, device specifics, and access timestamps.

Based on our previous privacy framework, we've refined these categories to ensure clarity and comprehensive data protection.

How We Use Your Information

Your personal data is instrumental in enhancing your experience with NexusCloud. We utilize your information to:

• Deliver and Maintain Services: Ensure uninterrupted hosting and optimal performance.
• Process Transactions: Manage payments and billing efficiently.
• Communicate Updates: Send important service notifications and updates.
• Enhance User Experience: Continuously improve our offerings based on user feedback and data insights.
• Support Requests: Address and resolve support inquiries promptly.
• Ensure Security: Monitor and protect our platform against potential threats.

These practices have been updated from our previous policy to better serve and secure our users.

Information Sharing

We respect your privacy and do not sell your personal information. However, there are situations where sharing is necessary, such as with:

• Service Providers: Trusted partners (e.g., payment processors, DDoS protection) who assist in service delivery.
• Law Enforcement: Authorities, but only when legally obligated.
• Business Partners: Third parties with whom we collaborate, only with your explicit consent.

Every instance of data sharing is governed by strict protection agreements, a commitment that has been carried forward and enhanced from our previous policy version.

Data Security

Protecting your data is our highest priority. To ensure robust security, we employ industry-standard measures including:

• Advanced Encryption: Safeguarding data both in transit and at rest.
• Regular Security Audits: Continuously reviewing and updating our security protocols.
• Strict Access Controls: Limiting data access to authorized personnel only.
• Secure Infrastructure: Hosting data in certified, secure data centers.
• Employee Training: Ongoing education to keep our team updated on best security practices.

These measures build upon our previous commitments to provide you with top-tier security.

Your Rights

We believe you should have full control over your personal data. Accordingly, you have the right to:

• Access Your Data: Request a copy of your personal information at any time.
• Correct Information: Update or correct any inaccurate or outdated details.
• Data Deletion: Ask for the removal of your personal data from our systems.
• Data Portability: Export your data in a structured, commonly used format.
• Manage Communications: Opt out of marketing messages or update your preferences.

For any requests or further information, please contact our dedicated privacy team. This commitment has been refined from our previous policy to ensure greater transparency and control for our users.